Summer Seat Sale

After the success of our First Class seat sale in December, Virgin Trains will be re launching this promotion and it will be available for bookings between 29 June - 05 July inclusive.

Advance ticket type FIS will be used and will be available, through all channels, for travel between 23 July – 04 September 2011 inclusive.50, 000 tickets will go on sale on selected routes. This fare will be available in all retailing systems and will be a great opportunity to up sell passengers from standard class to First Class.

Example London Euston fares as follows:

o £19 between stations to and from West Midlands one way
o £25 between stations to and from Stafford & Stoke-on-Trent one way
o £27 between stations to and from North West one way
o £29 between stations to and from North Wales & Cumbria one way
o £39 between stations to and from Scotland one way

Terms and Conditions

• Tickets are non refundable.
• There is no Railcard discount.
• The offer will end on 05 July or until 50,000 journeys have been booked
• Tickets are available for booking between 29 June 2011 - 05 July 2011 inclusive
• Tickets are available for travel between 23 July 2011 – 04 September 2011 inclusive
• Seat reservations are compulsory

Managing customer queries

1. Q: Is ticket type FIS available in on all Virgin routes?
A: No, available on Virgin Trains only.

2. Q: Can I book at the station/ at virgintrains.com/ over the phone/ through any channel?
A: Yes, available through all channels.

3. Q: Can I use a Railcard?
A: No, there is no additional discount for Railcards.

4. Q: Do children receive extra discount.
A: Yes, children (age 5-15) receive their standard discount of half the adult fare.

5. Q: Can changes be made to travel plans?
A: Yes, to the same destination, subject to a £10 administration fee and the difference in price for the new ticket.

London Underground strikes

London Underground (Tube) Strikes commencing Sunday 19 June 2011

The RMT have called a series strikes of their members employed by London Underground. These are currently due to take place:
• Between 21:01 on Sunday 19 June and 03:00 on Monday 20 June
• Between 21:01 on Monday 27 June and 11:59 on Tuesday 28 June
• Between 12:00 on Wednesday 29 June and 11:59 on Thursday 30 June
• Between 12:00 and 21:00 on Friday 1 July
At this stage LU are expecting the impact on services on Sunday 19 / Monday 20 June to be minimal, but indicate that there could be significant delays on subsequent strike days. In the event that the strikes do take place TfL/LU have advised that the following ticketing arrangements will apply.
• LU singles/return printed tickets issued on the day are used at the customers risk and will NOT be reimbursed.
• LU issued single/return tickets will NOT be valid on TOC services EXCEPT when valid for travel between stations on designated 'inter-available' routes. Customers wishing to use alternative TOC services must purchase a valid ticket for the journey.
• Travelcard season tickets will of course be accepted on alternate services within the ticket's zonal validity.
• Day Travelcards bought in advance can be refunded if surrendered before the day of validity - otherwise no refund is to be given.
• Oyster PAYG users will be charged the appropriate fare for the journey for the mode(s) used
• National Rail tickets with 'cross-London' validity will ONLY be accepted on LU services if they are valid for travel on the day(s) of the strike
• There will be NO change to validity or acceptance of Freedom Passes, TfL/LU Staff Passes or other tickets that are not normally accepted on TOC services. These will continue to be restricted during strike periods
• LU singles/returns valid during this period will be accepted on London Bus services on 'reasonable routes' only