Travel Trade
Welcome to our page. I hope it helps you find all the information you need to keep your customers up to date with what's happening at Virgin Trains.
My role as Business Development Manager for the Travel Trade was created in January 2008, and I'm really enjoying working with our Trade Partners. I'd like to hear from you, so if there's anything you need or if you have any ideas for this page please send me an email and let me know.
Elaine Zekavica
Trade Business Development Manager
Thursday, December 8, 2011
Severe delays due to weather conditions: 08DEC
There is also flooding between Carlisle and Oxenholme Lake District services so south-bound are running at reduced speed .
Customer should be advised that they may experience severe delays or short notice cancellation.
Delays of up to 90 minutes can be expected. Some services are terminating at Preston. There is only a limited service north of Preston at present and there is no road transport planned.
Passengers with Virgin Train tickets dated for Thursday 8 December who postponed their journey due to the disruption will be able to travel on Friday 9 December. Customers should be advised to travel as close to their original time of departure as possible.
Customers with tickets for travel North of Lancaster who decide not to travel due to the disruption may get a full refund from the point of sale.
Contact details
Gary and Deborah in Retail Support
Retail.Support@virgintrains.co.uk
08701 655545
Customer Relations
PO BOX 713
Birmingham
B5 4HH
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