Travel Trade
Welcome to our page. I hope it helps you find all the information you need to keep your customers up to date with what's happening at Virgin Trains.
My role as Business Development Manager for the Travel Trade was created in January 2008, and I'm really enjoying working with our Trade Partners. I'd like to hear from you, so if there's anything you need or if you have any ideas for this page please send me an email and let me know.
Elaine Zekavica
Trade Business Development Manager
Friday, November 11, 2011
First Class Seat Sale
Advance ticket type FIS will be used and will be available, through all channels, for travel between 10 December 2011 – 22 January 2012 inclusive.50, 000 tickets will go on sale on selected routes. This fare will be available in all retailing systems and will be a great opportunity to up sell passengers from standard class to First Class.
Example London Euston fares as follows:
o £17 between stations to and from West Midlands one way
o £24 between stations to and from Stafford & Stoke-on-Trent one way
o £28 between stations to and from North West one way
o £30 between stations to and from North Wales & Cumbria one way
o £40 between stations to and from Scotland one way
Terms and Conditions
• Fares are available on selected Virgin Trains services only.
• Tickets are non-refundable.
• Change of travel is available up to the departure on payment of a £10 admin fee plus the difference of the new applicable fare.
• Child Discounts apply.
• Other discounts including Railcards do not apply.
• The offer will end on 29 November or until 50,000 journeys have been booked.
• Tickets are available for booking from 23 November - 29 November inclusive.
• Tickets are available for travel from 10 December 2011 – 22 January 2012 inclusive.
• Seat reservations are compulsory and free of charge for both outward and return journeys, and are only valid when travelling on Virgin Trains. Customers must travel on the trains and seats they reserve. If customers travel on different dates or trains, they will have to purchase a new ticket at the full fare
On 23 December the First Class service offered will include breakfast as normal, with Light Bites offered for the remainder of the day. There is no evening meal served on this day. From 27 December 2011 – 2 January 2012, snacks will be offered throughout the day as part of the First Class service. No meals will be served during this time. From 3 January, full First Class service will resume on Virgin Train services.
Contact details
Gary and Deborah in Retail Support
Retail.Support@virgintrains.co.uk
08701 655545
Customer Relations
PO BOX 713
Birmingham
B5 4HH
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