TPE have sent us the following update
Holders of Advance Purchase tickets dated for travel on the 26 August, with either 'TPE ONLY' or 'TPE &
Connections' printed on the ticket will be able to use any First TransPennine Express service that is
operating on these dates.
Advance purchase tickets dated 26 August with 'TPE ONLY' printed on the ticket will be valid for travel up to
seven days after the date on the ticket, but only on First TransPennine Express services.
Other train operators will accept TPE tickets on Friday and have also agreed to the following;
Advance purchase tickets dated for the 26 August with 'TPE & Connections' printed on the ticket will be valid
for travel on other operators’ services 48 hrs before and up to seven days after the date on the ticket.
They will be valid for travel for the journey stated on the ticket and customers should travel as near to the
original journey time as possible.
Customers who decide not to travel
Customers who choose not to travel will be entitled to a full refund for the affected journey with no admin
charges applied. Tickets should be returned to the point of purchase for refund.
If customers have any queries about this please contact TPE customer relations team on 0845 600 1671 for further
information.
Travel Trade
Welcome to our page. I hope it helps you find all the information you need to keep your customers up to date with what's happening at Virgin Trains.
My role as Business Development Manager for the Travel Trade was created in January 2008, and I'm really enjoying working with our Trade Partners. I'd like to hear from you, so if there's anything you need or if you have any ideas for this page please send me an email and let me know.
Elaine Zekavica
Trade Business Development Manager
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