proposed TransPennine Express (TPE) strike action on Wednesday 24th August and Friday 26th August forwarded on behalf of TPE
Holders of tickets booked for strike days:
Holders of Advance Purchase tickets dated for travel on the 24 or 26 August, with either 'TPE ONLY' or 'TPE & Connections' printed on the ticket will be able to use any First TransPennine Express service that is operating on these dates. Advance purchase tickets dated the 24 and 26 August with 'TPE ONLY' printed on the ticket will also be valid for travel 48 hrs before and up to seven days after the date on the ticket, but only on First TransPennine Express services.
Other train operators (including Virgin Trains) will accept TPE tickets on the strike days and have also agreed to the following;
Advance purchase tickets dated for the 24 and 26 August, with 'TPE & Connections' printed on the ticket will be valid for travel 48 hrs before and up to seven days after the date on the ticket. They will be valid for travel for the journey stated on the ticket and travel as near to the original journey time as possible.
Customers who decide not to travel:
Customers who choose not to travel will be entitled to a full refund for the affected journey with no admin charges applied. Tickets should be returned to the point of purchase for refund.
If customers have any queries about this please advise them to contact the TPE customer relations team on 0845 600 1671 for further information.
Travel Trade
Welcome to our page. I hope it helps you find all the information you need to keep your customers up to date with what's happening at Virgin Trains.
My role as Business Development Manager for the Travel Trade was created in January 2008, and I'm really enjoying working with our Trade Partners. I'd like to hear from you, so if there's anything you need or if you have any ideas for this page please send me an email and let me know.
Elaine Zekavica
Trade Business Development Manager
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