Volcano News

Updated Policy for customers affected by disruption to UK Air Services
The CAA have announced that some Scottish airports will be closed for part of today, 5th May. A number of customers will be seeking to cancel rail tickets to/from airports or alter their rail travel plans.

Virgin Trains Policy for today 5th May, is that if any bona fide airline customers with pre-booked rail tickets dated for travel today, present themselves where they can prove they were due to fly or have just flown in to the country, then:

· Customers who are travelling on pre-booked Advance or walk-up tickets and arrive at the airport to find their flight cancelled will be allowed to return home using their return tickets immediately, with no further charge being made to do this.

and

· Customers whose inward flight is delayed, causing them to miss booked services, will be allowed to use their Virgin Trains Advance tickets, or walk-up tickets that have expired, on any Virgin train today or tomorrow, 5th/6th May, along the same route in order to complete their journey.

These easements only apply to airline passengers. In both the above cases, customers will need to provide evidence that they are bona-fide airline customers, showing either:· Airline ticket or ticket stub· Flight confirmation e-mail print out
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Refunds – normal refund conditions remain in place and hence customers who have chosen to purchase Advance tickets will not be entitled to refunds.