Due to the current disruption to UK Air services a number of customers will be seeking to cancel rail tickets to/from airports or alter their rail travel plans. This document outlines the policy in place for these customers.
Refunds – normal refund conditions are in force and hence customers who have chosen to purchase Advance tickets will not be entitled to refunds.
Changes to Travel Plans – normal time restrictions are in force for Off-Peak and Super Off-Peak tickets.
The following special conditions apply to holders of Advance, or walk-up tickets that have expired:·
Customers who are travelling on Advance tickets and arrive at the airport to find their flight cancelled may return home using their return tickets immediately, with no further charge being made to do this·
Customers whose flight is delayed, causing them to miss booked services, may use their Advance tickets, or walk-up tickets that have expired, up until Friday 30th April 2010 in order to complete their journey
In both cases customers will need to provide evidence that they are bona-fide airline customers, showing either:·
Airline ticket or ticket stub·
Flight confirmation e-mail print out
Travel Trade
Welcome to our page. I hope it helps you find all the information you need to keep your customers up to date with what's happening at Virgin Trains.
My role as Business Development Manager for the Travel Trade was created in January 2008, and I'm really enjoying working with our Trade Partners. I'd like to hear from you, so if there's anything you need or if you have any ideas for this page please send me an email and let me know.
Elaine Zekavica
Trade Business Development Manager
Posts
