The Proposed Network Rail Strike 6/7/8/9 April 2010 has been called off after a court injunction, the following will now apply
1. Customer wishes to travel and, is able to do so on originally scheduled service and has not previously refunded ticket: Should be no issue, the customer can travel as planned
2. Customer has already requested a refund and does not wish to travel: Honour the refund that they have already requested
3. Customer has applied for a refund and now wishes to travel: Requested refund will still be made in full as promised. Journey will need to be re-booked. Note that for Advance tickets, price may be higher than original booking
4. Customer has not yet requested refund but has now changed plans and is not able to travel: Accept the customer at their word and refund accordingly
5. Refunds that are in process when the strike was called off: Continue to process these refunds
6. Off-Peak tickets restrictions: Will still apply as per normal validity.
7. Travel on a different date as per strike instructions between 3rd and 16th April: If customer has changed travel plans to move to a different date, prior to the cancellation of the strike and travels with their original ticket on a different time as per the original policy, they should be allowed to continue with flexibility right up until 16th April.
Travel Trade
Welcome to our page. I hope it helps you find all the information you need to keep your customers up to date with what's happening at Virgin Trains.
My role as Business Development Manager for the Travel Trade was created in January 2008, and I'm really enjoying working with our Trade Partners. I'd like to hear from you, so if there's anything you need or if you have any ideas for this page please send me an email and let me know.
Elaine Zekavica
Trade Business Development Manager
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